Search Results
The Customer Success Training Registry
Training for CSMs and Customer Success executives is something that every team needs. The Customer Success Training registry offers a complete list of all known/established training firms and a catalogue of their courses. See also The Customer Success Training and Certification Report 2021.
User Review
( votes)The Questions of Customer Success
Hiring a VP of Customer Success is one way to build a Customer Success team. But it can fail. The Questions of Customer Success is a bank of questions in four categories: Strategy, Process, People, and Technology, to be used by Sr. Mgmt in designing CS initiatives.
User Review
( votes)An Expert’s Guide to Running Powerful Customer Exit Interviews
Don’t lose another customer to churn! Run powerful customer exit interviews so you can stop other customers from leaving. Learn the common pitfalls to avoid during interviews and the inside tips that only the experts know.
User Review
( votes)The Customer Success Consultants List
The Customer Success Consultants List is a comprehensive up to date registry of all known/established consulting firms active in the CS space, together with a catalog of available services. There is no better resource for finding a qualified CS consultant to assist with any aspect of your CS initiative.
User Review
( votes)The Customer Success Technology Vendors List
Where once there were only three vendors offering Customer Success Technology products (CSTECH), there are now over 200 with more on the way. The CSTECH Vendors List, and the Technology Map, has always been the most up to date and complete resource catalog available.
User Review
( votes)The CSA Accredited Training Program
There is an ever-growing number of training courses for CS professionals. To assist individual CSMs and CS Executive team leaders in making informed choices about the quality of the various courses on offer, The Customer Success Association has created The CSA Accredited Training Program.
User Review
( votes)The CSM Competency Standard
As a consistent foundation for validating positions and qualifying candidates for Customer Success Managers, the CSA has published a first level CSM Competency Standard. The standard was developed with a wide variety of CSMs, executives, consultants and trainers, and is the basis for the CSA Accredited Training Program.
User Review
( votes)The Customer Success Outsourcing Registry
The Customer Success Outsourcing Registry is a list of all known companies providing outsourced CS resources to the worldwide Customer Success community. A secondary page offers information about specific services offered by each vendor.
User Review
( votes)Success Chain
Success Chain is based in the USA and in Europe, providing Customer Success consulting services to leaders and teams including personalised coaching/training programs with certification, user adoption, and change management, interim and fractional staffing for leaders and practitioners.
User Review
( votes)Bandalier
Bandalier provides growing tech companies with U.S.-based vetted, trained customer-facing teams. We recruit the top 2% of applicants from small towns and cities throughout the U.S., train them in Bandalier University, and deploy them in customer success or inside sales roles for our clients.
