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Case Study: The Champion Dependency Score
So you’ve got a solid champion at a key account, one who always is there to press for renewals, responds to your texts and emails, handles issues, gets everybody trained on your product, and is good for advocacy as well. What health score would you assign to that account? Are you sure?
How many other customer relationships do you have that look like this one?
Kelly McGuire has written an excellent Case Study of just such a scenario, and what she learned from it. The Champion Dependency Score method that she developed is a stellar resource for all other CS executives to use in assessing their own customer base.
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( vote)Customer Success Audit
Customer Success Audit helps SaaS companies reduce churn and drive growth by identifying gaps across onboarding, renewals, and adoption. We deliver tailored assessments and actionable recommendations to improve your customer journey, scale your CS motion, and align post-sales with revenue goals.
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( votes)CS RevSpeak
CS RevSpeak is a boutique consulting and coaching firm that helps B2B SaaS companies build revenue-driven Customer Success organizations. Founded by Angelina Gavino, it equips CS leaders with the strategy, structure, and skills to scale sustainably through 1:1 coaching, consulting, and team enablement that turns Customer Success into a true revenue growth engine.
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( votes)Statisfy Inc.
Statisfy is changing the Customer Success game. Forever.
Our post-sales AI Agents eliminate customer “surprises” like churn and feature demands. They share feedback instantly without relying on CSMs to interpret it. The AI agents also reduce the manual and redundant work that once killed CSM productivity. And because we embed the AI Agents into your current CS workflows and integrate with your existing technology stack, you will get results faster.
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( votes)Jotform Inc.
Jotform AI Agents streamline the customer service processes by automating tasks and saving time. You can train the agents with your website URL and other informational materials you have. After that, the agent will be able to answer the customers’ questions as an embedded chatbot or in standalone mode.
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( votes)Startup S.M.A.R.T.
We don’t know what we don’t know. With over 20 years of experience wearing multiple hats for startups, I’ve learned a thing or two that I’m glad to share with other entrepreneurs and business leaders. From your first employee, HR stuff, basic operations, and building your Customer Success team, let’s have a conversation about your new company and where I can help.
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( votes)Noded
Noded AI equips Customer Success teams with predictive AI for churn risk, automated health scoring, personalized playbook recommendations, and real-time executive insight. By integrating seamlessly with CRMs and product data, it empowers proactive outreach, increases retention, and drives scalable CS operations.
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( votes)Customer Growth Consulting
Customer Growth Consulting helps B2B SaaS companies reduce churn and increase expansion by operationalizing customer value across Onboarding, Support, and Success. Led by Diane Gordon, CGC offers diagnostics, fractional, project, and advisory services that turn post-sales into scalable systems for retention, growth, and a better customer experience.
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( votes)Success Scaled
Success Scaled helps build and scale Customer Success teams at fast-growth start-ups to drive best-in-class NRR. With a specialty in early stage SaaS, we focus on turning you Customer Success operation from a reactive cost center to a proactive, revenue-generating function.
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( votes)Strac
Strac helps customer success teams scale safely by redacting sensitive data, like PII and payment info, in real time from Intercom chats, emails, and uploads. Whether you’re using AI, offshore agents, or automation, Strac keeps customer data secure without slowing support workflows. It’s frictionless, fast, and compliance-ready.
