Search Results
Pylon
Pylon is building the first all-in-one support platform purpose-built for B2B. We allow your teams to support customers anywhere whether it be standard tickets / emails but we also allow you to manage Slack, In-App Chat, and Teams.
User Review
( votes)Bissell Consulting
Bissell Consulting provides consulting and fractional leadership for high stakes moments. When your company is at an inflection point, you can’t afford missteps or wasted time. Whether scaling after funding, preparing for acquisition, or steering through a turn-around, my leadership can help cut through complexity, align teams, and accelerate results.
User Review
( votes)CORE
CORE is a Hubspot-integrated client portal designed for growing businesses that need to deliver scalable, self-service support. It centralizes account management, orders, and documents in one secure hub. With CORE, clients get instant access to the information they need while your team gains efficiency, visibility, and time to focus on growth.
User Review
( votes)Success By CS
Success By CS is a Fractional Customer Success service helping SaaS and MSP founders reduce churn, improve retention, and drive expansion without hiring full-time. Led y ex-IBM, UiPath, Atlassain MSP leaders, Success By CS delivers strategic guidance, VoC programs, and RevOps to scale customer success.
User Review
( votes)Case Study: The Champion Dependency Score
So you’ve got a solid champion at a key account, one who always is there to press for renewals, responds to your texts and emails, handles issues, gets everybody trained on your product, and is good for advocacy as well. What health score would you assign to that account? Are you sure?
How many other customer relationships do you have that look like this one?
Kelly McGuire has written an excellent Case Study of just such a scenario, and what she learned from it. The Champion Dependency Score method that she developed is a stellar resource for all other CS executives to use in assessing their own customer base.
User Review
( votes)Customer Success Audit
Customer Success Audit helps SaaS companies reduce churn and drive growth by identifying gaps across onboarding, renewals, and adoption. We deliver tailored assessments and actionable recommendations to improve your customer journey, scale your CS motion, and align post-sales with revenue goals.
User Review
( votes)CS RevSpeak
CS RevSpeak is a boutique consulting and coaching firm that helps B2B SaaS companies build revenue-driven Customer Success organizations. Founded by Angelina Gavino, it equips CS leaders with the strategy, structure, and skills to scale sustainably through 1:1 coaching, consulting, and team enablement that turns Customer Success into a true revenue growth engine.
User Review
( votes)Statisfy Inc.
Statisfy is changing the Customer Success game. Forever.
Our post-sales AI Agents eliminate customer “surprises” like churn and feature demands. They share feedback instantly without relying on CSMs to interpret it. The AI agents also reduce the manual and redundant work that once killed CSM productivity. And because we embed the AI Agents into your current CS workflows and integrate with your existing technology stack, you will get results faster.
User Review
( votes)Jotform Inc.
Jotform AI Agents streamline the customer service processes by automating tasks and saving time. You can train the agents with your website URL and other informational materials you have. After that, the agent will be able to answer the customers’ questions as an embedded chatbot or in standalone mode.
User Review
( votes)Startup S.M.A.R.T.
We don’t know what we don’t know. With over 20 years of experience wearing multiple hats for startups, I’ve learned a thing or two that I’m glad to share with other entrepreneurs and business leaders. From your first employee, HR stuff, basic operations, and building your Customer Success team, let’s have a conversation about your new company and where I can help.
