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Is Customer Success At Risk?
For over a year now, we have all had friends, colleagues, and connections in the worldwide Customer Success community suddenly appear in the job market. Open position announcements are fewer, and there are many applicants for each new posting. Both veteran Customer Success executives and those newer to the role have found themselves out of a job, often along with their entire teams. Why? Could you and your group be next? Is Customer Success At Risk?
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( vote)What are the Three Biggest Challenges Facing the Profession of Customer Success in 2023?
We are seeing layoffs continuing all across the Customer Success community, at all levels. Entire groups are being wiped out. Senior CS execs, with sterling qualifications and years of experience, are suddenly on the job market. Open job announcements are lower than I’ve seen at any point in the last 5 years. Why? 3 reasons: Customer Success is not being perceived as being “core.” CS professionals are not able to accurately describe their role, functions and their value, and from that base create a defensible staffing model. Companies do not understand importance of domain expertise.
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( vote)Retentionworcx
Retentionworcx is on a mission to fix the post-sale experience in SaaS startups and scaleups. Based on 20 years of Customer Experience leadership across 5 SaaS ventures, Retentionworcx is all about passion for customer retention in early-stage companies, with a proven 5-competency model for boosting net revenue retention.
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( votes)RecastSuccess
RecastSuccess is working to diversify the tech industry by training existing and aspiring Customer Success professionals, supporting mentorship, and offering fractional CS leadership programs for SaaS companies.
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( votes)McCarthy Consulting Solutions
MCS is committed to helping our clients solve problems and take advantage of opportunities through customer success and business systems-related projects. We provide expert advisory and consulting services that help organization plan, deliver, and execute business systems projects that reduce costs, increase productivity, and improve customer satisfaction.
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( votes)Kathleen Rouse LLC
With over 20 years experience in Enterprise Applications and Customer Success with companies like Manhattan Associates, Microsoft, FinancialForce and Coursera, Kathleen Rouse has built Customer Success strategies and educated leaders on what it is and the value it creates. I am known as an empathetic leader and communicator who simplifies complexity with clarity of purpose, process and measurability of progress. I use my past proven experience to deliver solutions that increase retention, CSAT, growth and guide you to develop a high performing team.
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( votes)Customer Success Management: Helping Business Customers Achieve Their Goals
Customer Success Management is the fastest-growing business function, with 225,000 LinkedIn users as customer success managers in 2023. This book is a practical guide, covering the CSM process, roles, capabilities, and interrelations with other customer-related concepts (e.g. key account management). Backed by research with 500+ companies, it offers valuable insights for CSM professionals and supplier/customer representatives.
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( votes)CX Charter
CX Charter stands as the pioneer in Customer Success consulting in India, offering innovative and strategic Customer Success solutions to businesses worldwide.
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( votes)Buzzy Consulting
At Buzzy Consulting, we believe in generating excitement and buzz around your brand through every customer interaction. Our approach combines technical expertise with an empathetic touch, ensuring that every experience creates a positive and lasting impact.
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( votes)Unify Success
Unify Success is a proactive Customer Success Training and Consultancy business. We help small business owners, CEO’s and Customer Success executives in the B2B SaaS industry to retain customers, increase engagement, and boost customer advocacy so that they reduce churn in their companies.
