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Night Harbor Consulting
Night Harbor Consulting was founded with the belief that exceptional and sustainable business performance goes beyond great products and sales execution. It requires a thoughtful investment in the full customer lifecycle. We help recurring revenue companies design and continuously improve their Customer Success programs to be fully integrated into their GTM strategy and perform better across the business.
Night Harbor Consulting provides a range of services including Program Advisory, GTM Design, Organizational Performance, and Financial Analysis.
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( votes)CX Factory Advisory
CX Factor Advisory builds exceptional Customer Experience programs to drive Growth (Gross Revenue) and Retention. We are driven to create lifelong success practitioners focused on achieving customer outcomes. Whether your Customer Success program is developing from the ground up or refining existing processes, you are enabled with proven, reliable solutions that directly impact positive growth, especially in a tight capital economy, so SaaS tech organizations can focus on sustaining and growing the business.
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( votes)Lumopath
Customer Success is notoriously messy, forcing leaders to make critical decisions based on gut instinct and anecdote. Lumopath is the AI Copilot built to eliminate that guesswork, giving CS leaders the objective, data-driven visibility required to lead confidently and effectively. Lumopath automatically measures your team’s most vital resource – time – to derive better customer outcomes with minimal overhead.
Improve capacity planning, unblock team performance, and run data-driven 1-on-1’s. Lumopath makes you a better manager, leader, and advocate for your organization.
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( votes)SBI Growth
SBI Growth delivers integrated solutions that combine growth consulting, GTM operations design, and talent productivity acceleration — each powered by AI insights and led by practitioners who’ve done the work. Our Talent and Training solutions include programs to improve selling and negotiation skills, develop frontline managers, and help to improve the performance of Customer Success teams.
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( votes)Melo Associates
Melo Associates serves as a strategic hiring partner across SaaS and Tech, Management Consulting, and Manufacturing, specializing in Revenue roles. We have a large focus on Customer Growth roles, everything a Chief Customer Success Officer might own, including Customer Success, Sales Leadership, Consulting, Professional Services, Account Management, Solution Engineering, Customer Support, and more. Our two core services are targeted external recruitment and a company-wide Employee Mobility Program. Through external recruitment, we build high-impact teams across all levels. Through our Employee Mobility Program, we reduce attrition, cut costs, and unlock internal talent. At Melo Associates, we create opportunities that strengthen teams and fuel sustainable growth.
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( votes)Pylon
Pylon is building the first all-in-one support platform purpose-built for B2B. We allow your teams to support customers anywhere whether it be standard tickets / emails but we also allow you to manage Slack, In-App Chat, and Teams.
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( votes)Bissell Consulting
Bissell Consulting provides consulting and fractional leadership for high stakes moments. When your company is at an inflection point, you can’t afford missteps or wasted time. Whether scaling after funding, preparing for acquisition, or steering through a turn-around, my leadership can help cut through complexity, align teams, and accelerate results.
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( votes)CORE
CORE is a Hubspot-integrated client portal designed for growing businesses that need to deliver scalable, self-service support. It centralizes account management, orders, and documents in one secure hub. With CORE, clients get instant access to the information they need while your team gains efficiency, visibility, and time to focus on growth.
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( votes)Success By CS
Success By CS is a Fractional Customer Success service helping SaaS and MSP founders reduce churn, improve retention, and drive expansion without hiring full-time. Led y ex-IBM, UiPath, Atlassain MSP leaders, Success By CS delivers strategic guidance, VoC programs, and RevOps to scale customer success.
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( votes)Case Study: The Champion Dependency Score
So you’ve got a solid champion at a key account, one who always is there to press for renewals, responds to your texts and emails, handles issues, gets everybody trained on your product, and is good for advocacy as well. What health score would you assign to that account? Are you sure?
How many other customer relationships do you have that look like this one?
Kelly McGuire has written an excellent Case Study of just such a scenario, and what she learned from it. The Champion Dependency Score method that she developed is a stellar resource for all other CS executives to use in assessing their own customer base.
