Having a viable Customer Success group is not optional for many companies, it’s a requirement. To assist companies in the vital process of designing an effective Customer Success initiative, the CSA has built a collection of actionable resources in The Customer Success Library covering every aspect of the journey.
Customer Success Index Links
The Customer Success Recruiting Registry
The ever-increasing numbers of new Customer Success teams being formed worldwide by companies of all types and sizes has created a skyrocketing demand for qualified professionals. The Customer Success Recruiting Registry is a complete list of all known recruiters who specialize in CS recruiting.
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( votes)The Customer Success Training Registry
Training for CSMs and Customer Success executives is something that every team needs. The Customer Success Training registry offers a complete list of all known/established training firms and a catalogue of their courses. See also The Customer Success Training and Certification Report 2021.
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( votes)The Questions of Customer Success
Hiring a VP of Customer Success is one way to build a Customer Success team. But it can fail. The Questions of Customer Success is a bank of questions in four categories: Strategy, Process, People, and Technology, to be used by Sr. Mgmt in designing CS initiatives.
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( vote)Anita Toth
Anita and her team help CCOs and CS Leaders discover the hidden retention opportunities in their existing processes. We do this by speaking directly with your customers to learn what they like and don’t like about your company. Discovering these hidden opportunities allows you to increase retention faster and easier.
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( votes)An Expert’s Guide to Running Powerful Customer Exit Interviews
Don’t lose another customer to churn! Run powerful customer exit interviews so you can stop other customers from leaving. Learn the common pitfalls to avoid during interviews and the inside tips that only the experts know.
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( vote)The Customer Success Consultants List
The Customer Success Consultants List is a comprehensive up to date registry of all known/established consulting firms active in the CS space, together with a catalog of available services. There is no better resource for finding a qualified CS consultant to assist with any aspect of your CS initiative.
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( vote)The Customer Success Technology Vendors List
Where once there were only three vendors offering Customer Success Technology products (CSTECH), there are now over 200 with more on the way. The CSTECH Vendors List, and the Technology Map, has always been the most up to date and complete resource catalog available.
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( vote)The CSA Accredited Training Program
There is an ever-growing number of training courses for CS professionals. To assist individual CSMs and CS Executive team leaders in making informed choices about the quality of the various courses on offer, The Customer Success Association has created The CSA Accredited Training Program.
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( votes)The CSM Competency Standard
As a consistent foundation for validating positions and qualifying candidates for Customer Success Managers, the CSA has published a first level CSM Competency Standard. The standard was developed with a wide variety of CSMs, executives, consultants and trainers, and is the basis for the CSA Accredited Training Program.