The Customer Success Outsourcing Registry is a list of all known companies providing outsourced CS resources to the worldwide Customer Success community. A secondary page offers information about specific services offered by each vendor.
Customer Success Index Links
Success Chain
Success Chain is based in the USA and in Europe, providing Customer Success consulting services to leaders and teams including personalised coaching/training programs with certification, user adoption, and change management, interim and fractional staffing for leaders and practitioners.
User Review
( votes)Bandalier
Bandalier provides growing tech companies with U.S.-based vetted, trained customer-facing teams. We recruit the top 2% of applicants from small towns and cities throughout the U.S., train them in Bandalier University, and deploy them in customer success or inside sales roles for our clients.
User Review
( votes)The Future of Customer Success – eBook
Catalyst Software hosted over 50 CS leaders to discuss Customer Success: The Next Ten Years. The discussion covered the key aspects that these leaders saw as challenges to the profession. The result was an eBook and a look into the future of the profession that shouldn’t be missed. (2020)
User Review
( vote)Some Things Haven’t Changed
In March 2013, at the very first Customer Success conference (Totango’s Customer Success Summit), I delivered a plenary presentation on “Building The Customer Success Management Team.” While our profession has grown astronomically all around the globe, some things haven’t changed. The video is just over 24 minutes.
User Review
( vote)Baton Technologies inc.
Baton helps software companies deliver value, recognize revenue and scale faster by automating and accelerating their onboarding processes. Baton promotes real-time collaboration for its customers and their clients, providing a centralized status reporting platform that eliminates the frustrations of running implementations by spreadsheet or other outdated project tools.
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( votes)The Customer Success Forum
Internationally available 24 hours per day since 2009, The Customer Success Forum has 53,000+ members ranging from CEOs and CxOs to practicing customer success managers from all sizes of companies from all over the world. Participation in The Customer Success Forum is open to all interested professionals.
User Review
( votes)Customer Success Metrics That Matter
Growth Molecules has provided a downloadable spreadsheet that may be used to input your company’s data for key financial metrics such as NRR, Churn, Expansion, etc. Taken together, NRR, Churn and Expansion provide a snapshot of what your company would look like over time if no new customers were acquired.
User Review
( vote)An Effective Customer Onboarding Checklist
While specific facets of the onboarding process may vary from company to company, there is no question about the vital need to make it effective, repeatable, and stable. To assist CS teams, an effective Customer Onboarding Checklist has been added to the Customer Success Library for CSA members.
User Review
( votes)The State of Data Onboarding 2020
Based on a survey across the worldwide Customer Success community, Flatfile’s report covers the crucial importance of the onboarding process in maintaining and expanding successful customer relationships. The key piece is data onboarding, the migration of customer data into an application.