Rocketlane is a purpose-built customer onboarding platform that helps businesses reduce time-to-value and increase their NRR with a transparent and consistent onboarding journey. It replaces spreadsheets, project tools, and collaboration software with an all-in-one branded portal experience to help scale onboarding and customer collaboration, and deliver a delightful experience.
Customer Success Index Links
Mikael Blaisdell & Associates, Inc.
For over forty years, Mikael Blaisdell & Associates have been following the changes in the field of customer lifecycle management. We offer a sharp focus on customer retention and increasing per-customer profitability — built upon a solid foundation of industry-wide experience and hands on expertise. Analysts. Advisors. Product-as-a-Relationship Advocates. That’s who we are. What we’d really like to talk about, however, is what we can do for you. Now more than ever, in the face of looming concerns about the economy and its possible effects on staffing levels, technology company senior management teams need to look beyond the corporation itself to focus on fully developing and leveraging their company/product ecosystems.
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( votes)The History of Customer Success – Part 01
Ever wonder where it all began? No, it wasn’t Salesforce that started Customer Success, nor Siebel On Demand. The named role started long before SaaS was a thing. It began in a traditional software firm, offering an on-premise perpetual license CRM product.
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( votes)The Customer Success Budget
Building a budget for your Customer Success group can be a daunting task, especially for a new executive. This tool includes a downloadable spreadsheet developed by a leading CS consultant for her clients that will give you a head start on the process.
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( votes)The Customer Tiers Anaylsis Worksheet
Segmenting your customer base into tiers can be done in many ways, depending on the strategy of the company. The Customer Tiers Analysis Worksheet is a downloadable Excel file that you can use to test your ideas about segmentation
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( vote)The Customer Success Training and Certification Report 2021
The 2021 CS Training and Certification Report provides details on all known CS training firms and their offerings. Price, duration, certification, topics, accreditation, vendor contacts, etc.
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( vote)Excellence in Customer Success
A discussion about determining the best in Customer Success — and why the answer will not please you. What are the prerequisites for quality Customer Success? Are the profiteers in your company throttling your ability to deliver?
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( vote)The Definition of Customer Success
One of the most important decisions that any company will make is in properly defining the purpose and role of Customer Success. The definition is the foundation upon which everything else will be built — metrics, organizational structure, tech suite, hiring, compensation, etc.