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Is Your Customer Success Group At-Risk?
While your Customer Success group may be meeting all of its KPI’s, and your customers all love working with their CSMs, there is another set of customers that are even more important to satisfy: the senior management team and the other functional groups of the company. Sales, Product Development, Marketing — do they perceive your group as being essential to the continuation of strategically significant income streams and profitability? If not, then your Customer Success group is definitely at-risk. What can you do about it? Click here to begin.
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( votes)The History of Customer Success – Part 2
The Development of Customer Success Technology. The arrival of the SaaS business model had far-reaching effects. One of them was the development of a new industry category, software for Customer Success groups. There have been three waves of this development: 2009-2013, 2014-2018, and 2019-2024. This article describes the players and the meaning.
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( votes)Xperience Alchemy
Xperience Alchemy helps founders of early-stage and growth B2B SaaS companies drive double digit improvement in their customer retention.
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( votes)MeltingSpot
MeltingSpot is an in-product Customer EducationPlatform. They help SaaS companies accelerate customer activation by providing them a comprehensive toolkit to engage their users with live events, forums, discussions, article, and more — right inside their product. MeltingSpot makes sure that all educational is contextualized and customized to each customer profile so that teams deliver the right content to the right user at the right moment.
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( votes)Discourse
Discourse is the online home for your community. Our powerful platform enhances online interactions by combining the power of long-form discussion with real-time chat.
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( votes)SuccessGuardian
SuccessGuardian is a simple but powerful tool to maximize cusotmer retention, satisfaction, and growth using automation, AI, and Single Source of Truth. Our free Customer Success platform is designed to make the way businesses connect with and support their valued customers easier, faster, and better.
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( votes)Pepperform
Pepperform is an affordable online survey and form creator that empowers teams to unlock data-driven insights. Our user-friendly platform enables versatile form design, from feedback collection to customer onboarding. We’re dedicated to fostering engagement, believing that it’s not just about data capture but crafting unique narratives. Our vision is to empower curious customer teams and marketers to be data-driven.
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( votes)GTM Advisors
GTM Advisors unifies Go To Market and business strategies enabling clients to create end-to-end customer experiences that result in more revenue, more renewals, and faster growth. With deep domain expertise across all GTM functions, our team is well-positioned to create integrated GTM strategies that result in effective customer experience and customer success programs.
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( votes)Reveal
Reveal allows B2B companies to securely compare and exchange CRM data with their partners to identify business synergies and CRM whitespaces, and fuel your GTM motion: new ecosystem qualified prospects for your lead gen, leverage partners on opportunities, source opportunities from partners, know when your customers become customers of your partners, and identify low signals on your customers from your partner ecosystem.
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( votes)Gleen
Gleen AI is the world’s most accurate and capable generative AI for Customer Success. Gleen doesn’t hallucinate, can be deployed in less than 2 hours, integrates with leading help desk solutions, takes actions, and is easy to maintain. Create your free generative Ai with Gleen.
