Customer Success Central
The purpose of Customer Success Central is to provide a doorway into and a vantage point for observing the rapidly growing professional community of Customer Success Management — by whatever name or aspect. Client Success, Customer Advocacy, Customers For Life, Customer Relationship Management, Customer Care/Support, Training, Onboarding, Professional Services, Customer Experience; the emerging profession dedicated to retaining and maximizing profitable customer relationships is growing worldwide at an exponential rate.
What you’ll get here are articles about what the profession is currently doing — and what it could become. We’ll point you to content and resources of interest as we find them. CSCentral is also connected to The Customer Success Forum on LinkedIn. Discussion of articles published here will take place in The Forum.
Customer Success Central: Table of Contents
About Customer Success Central
Contributors & Advisors
Writing for Customer Success Central
Will Forward Deployed Engineers Replace Customer Success?
The Ownership of Customer Realized Value
Artificial, But Not Intelligent
Customer Success Value: Rubber, Meet Road
Customer Success: Built-In or Bolted On?
The Politics of Product Adoption Data
Questioning Product Adoption
Untapped AI Gold
Value and Customer Success: Whose Value?
Definition: Time To First Value?
A Question of Value
Are Your Customers Actually Using Your Application?
